If you can't find the answer to your question below, please Contact Us.

Can I get a free sample to help me decide?
Yes, we provide free samples of all our carpets, artificial grasses, and vinyl flooring. Keep in mind that colors may vary between screens and due to room lighting. We recommend ordering samples to experience the color and quality firsthand. For more details, visit our FREE Samples page.

How long does delivery take?
At Online Carpets, we offer fast delivery. During checkout, you’ll see the estimated delivery time based on your selected service. For more information, visit our Delivery Page.

Are prices inclusive of VAT?
Yes, all prices on our website include VAT, with no hidden charges at checkout!

Do feltback carpets require underlay?
No, feltback carpets can be installed with or without underlay. However, we recommend adding underlay to prolong your carpet's lifespan and enhance comfort. It’s an economical way to increase durability and softness. Check out our selection of affordable carpet underlays here.

How do I place an order?
You can securely place your order online at Online Carpets. We accept payments via credit or debit card, Apple Pay, Klarna, or PayPal. We don’t store sensitive information, and all telephone payments go through our secure PCI-compliant payment portal.

How do I measure my floor?
If you're unsure how to measure or have never installed flooring before, check our Measuring & Fitting Guides to find the right guide for you. Alternatively, consider consulting a professional carpet fitter for expert advice. For further assistance, please Contact one of our flooring experts.

Can you match a better price I found elsewhere?
Yes, please reach out to us with the name of the flooring and the retailer where you found it. For more information, visit our Price Guarantee page.