FAQ

Q: How can I contact you?
A: You can reach us through several channels: Email: enquiries@carpetcompanyuk.com Contact form: https://carpetcompanyuk.com/pages/contact
Q: Do you have restock notifications?
A: Yes, we offer restock notifications for our products. Simply subscribe to our newsletter or create an account on our website to receive alerts when items are restocked.
Q: How often do you restock items?
A: At Carpet Company, we strive to maintain a steady inventory to meet customer demand. Our restocking frequency depends on factors like product popularity and seasonal trends. Feel free to reach out for specific inquiries.
Q: What is your return policy?
A: We offer a 30-day return policy for a refund. Items must be unaltered and securely wrapped in their original packaging. The responsibility for goods remains with you until they reach our warehouse.
Q: How long does it take to process a refund?
A: Once the returned items reach our warehouse, refunds to the original payment method may take up to 10 business days to process.
Q: How do I initiate a return?
A: To process a return, email enquiries@carpetcompanyuk.com with your order number, name, address, contact number, and reason for the return.
Q: Are there any fees associated with returns?
A: For bespoke orders cut to your specifications, a fee of 50% of the order value and a £50 collection fee via third-party courier will be deducted from the refund.
Q: Can I cancel my order?
A: You have 24 hours after placing your order to cancel for a full refund. After this period, a cancellation fee of 50% may apply, depending on the processing stage.
Q: What if my item is damaged or faulty?
A: If your delivery is refused due to damage, note it on the delivery note. Notify us within 48 hours via email, and we'll arrange a collection and provide a refund or replacement.
Q: What happens if I receive the incorrect item?
A: If an incorrect item is received, we'll arrange for collection and dispatch the correct order at no extra cost or issue a full refund.
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, American Express) and PayPal.
Q: Is my payment information secure?
A: Yes, our website uses encryption technology to ensure the confidentiality of your transactions.
Q: Are there any additional fees for using certain payment methods?
A: We do not impose additional fees for using credit/debit cards or PayPal, but check with your bank for potential charges.
Q: Do you offer any discounts for specific payment methods?
A: Occasionally, we may offer promotional discounts for certain payment methods. Check our website or subscribe to our newsletter for updates.
Q: Can I change my payment method after placing an order?
A: Unfortunately, we cannot change the payment method once an order is placed. Please choose the correct payment method when completing your purchase.